Payment Methods
By Credit Card (Preferred) We suggest that all orders be placed online with a credit card using our secure server. We accept all major credit cards including Visa, Mastercard, Discover, and American Express.
By Check We do accept checks for orders over $1000 (excluding shipping). Once we receive the check, there is a waiting period of 10 business days before processing your order. To expedite the waiting period, you can send a certified check and we can start processing your order as soon as a certified check is received. If you would like to pay by check, please email us at orders@kitchenhoodcomponents.com and one a customer service representative will assist you.
Return & Refund Policy
All regularly stocked items may be returned with a 20% restocking fee, plus all applicable freight fees, if the item has not been used. In order for any return to be accepted, it must be returned within 30 days from the day you received your order. No refunds or returns are available after 30 days of receiving your order. The original shipping and handling charges are non refundable.
Returned product(s) must be in the original condition free of any scratches, scrapes, dents, or debris. Returned products that are not in “new condition” will not be accepted and credit to your credit card will not be issued. Should you require that the products be returned to you, all applicable freight charges will be at applied.
To request a return, you must login to your account and click the "Product Returns" link on the left hand side to initiate the request.
Shipping Policy
Delivery Time and Freight : You can trust that your order will be quickly processed and safely delivered. Orders are usually processed and prepared to ship within 1-2 business days (business days are Monday through Friday, 8am - 3:30pm CST). All delivery times are estimates based on product availability, shipping method, and shipping destination. Ground shipping can take 2-9 Business Days. 2nd Day Air guarantees delivery of your product by the end of the second business day after your order was picked up from our supplier warehouse. Next Day Air guarantees delivery of your order by the end of the next business day after your order was picked up from our supplier warehouse. 2nd Day Air and Next Day Air orders received after 12 Noon Central Standard Time will be processed the following business day.
Destinations : We can ship products anywhere in the United States, excluding Alaska and Hawaii, using the shipping method of your choice (UPS Ground, 2nd Day, or Next Day Air). We do not ship to Canada.
Split Shipments : Our product line is consolidated to only the best manufacturers in the industry which limits the number of shipments you receive per order and ensures everyday low prices. If your order consists of a variety of products, across several categories (hood filters, grease containment, hood cleaning, etc), it is possible that you will receive multiple shipments. If so, the full amount of the shipping costs are automatically calculated when you checkout online and you will not see any additional fees.
If you want part of your order shipped 2nd Day or Overnight Air, and the rest shipped Ground, please place two separate orders.
Canadian Orders: At this time, we do not ship to Canada.
Items that are not available in Canada are noted on the product information page.
Privacy Policy
kitchenhoodcomponents.com values the privacy of our customers and takes every known precaution to safe guard the information we collect from unauthorized use. The following is a detailed explanation of the privacy policy for kitchenhoodcomponents.com.
What Information Do We Collect? kitchenhoodcomponents.com believes it is important for you to know what types of information we collect when you use our site. We employ various methods for collecting information. To begin with, we use “cookies” that are needed to compile aggregate non-personally identifiable information about the visitors to our web site. Personally identifiable information consists of information that is unique to you, such as credit card numbers, bank accounts, social security numbers, home address, email address and the like. This is the type of information that most people consider private and deem the most important to protect from unauthorized access. Non-personally identifiable information most often consists of things such as your search preferences, the types of products you have bought, how many times you have visited a particular web site, etc. This type of information is usually associated with a particular computer or IP address but not with a particular person. “Cookies” are pieces of information generated by a Web server and stored in the user's computer, ready for future access. Each time you access our web site; our server finds the relevant cookie on your computer. The information contained within that cookie is then used to customize your experience with our site. The following is a list of the information we collect:
Name, address, email address, phone number, credit / debit card information
Why Do We Collect This Information? We use this information you provide about yourself, and other people, to complete your order and confirm delivery. We need to know who you are in order to verify the credit card information you have sent us. We collect several pieces of personal information from you in order to complete this verification process. The non-personal information that we collect from you is used in order to offer you better service and to make your experience with our site more enjoyable.
How Is Your Information Protected? We use the latest in encryption technology, including 128 bit SSL encryption to ensure that any sensitive information that is sent by you to us via the Internet is protected from unauthorized interception. We employ the latest in firewall protection to prevent unauthorized access into our information storage areas. We maintain a rigorous hiring process to screen out potential employees with criminal backgrounds. All employees that we do hire have to sign a confidentiality agreement that forbids them from disclosing any information to which the employee has access, to other individuals or entities. We also have back up servers and power supplies to guard against power outages and other natural occurrences that could pose a threat to the integrity of your personal information. Passwords are required in order for you to gain access to your account. When an employee is terminated or is no longer with the company, we change the access codes that the employee used to access any customer accounts
Who Has Access To My Information? Only those employees that are responsible for handling your account have access to your information. Additionally, employees in our technical department may have access to your information in order to conduct routine checks on the integrity of our system and in order to perform necessary maintenance work. In order to process your credit card we have to consult with an out side credit card processing company. These processing companies are regulated by the banking industry and must meet certain security requirements in order to be in business. The processing companies will have access to your credit card information, billing address, name, and possibly your telephone number. The processing company will communicate with the issuing bank of your credit card in order to get final approval to charge your credit card for the product or services we are providing for you. Should you choose to receive additional information regarding one of our services or products, we may pass your email address to one of our partners who offers similar products or services that you might be interested in. Additionally, judicial requests by a duly authorized court will require us to divulge certain information regarding your account should that situation arise. Finally, should our company ever be bought or sold, your account information would then become the property of the new owner/entity.
Can I Correct Or Remove Information From Your Site? You always have the option to view your account to make sure the information we have collected from you is indeed correct. You also have the option of removing any information from your account that you wish to keep private. However, please note that removing certain information such as your email address, contact information, and the like may greatly hinder our ability to effectively provide the service or products you have requested. We recommend, that you contact us first to discuss which information you may remove without interrupting the quality of service we intend to provide for you.
Can I Opt Out Of Having Certain Information Collected? You have the option of disabling your computer’s ability to accept or transmit cookies. This will prevent us from gathering certain non-personally identifiable information from you. You also have the option of removing yourself from any email distribution list that you may have signed up for.
Notice of Changes To This Privacy Policy: We reserve the right to change this privacy policy at any time. However, if any changes do occur, we will publish the changes to our web site and post a notice on the home page that a new privacy policy has been implemented. We will also take reasonable steps to contact you personally to let you know of the new changes. Should the company be bought or sold to someone else, we will take reasonable steps to notify you personally. You will then be given the option to keep your account open or to terminate.
